Returns & Exchanges
We want you to be completely satisfied with your Jim Shore collectibles; if for any reason you are not happy with your purchase, you may return eligible items within 30 days of delivery for a full refund. Please ensure all handcrafted pieces are returned in their original packaging to maintain their value and prevent damage during transit.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Pack With Care
Carefully place the figurine in its original branded box with all protective foam inserts to ensure it arrives safely at our warehouse.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your shipping carton, covering any previous labels.
Receive Your Refund
Once our quality control team inspects the returned item, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing